ad77 Privacy Policy

1. Who We Are & Scope of This Policy

This Privacy Policy is issued by ad77 ("the Company", "we", "us", "our"), the operator of the online casino and sports betting platform available at ad77.win. We act as the data controller in respect of personal data collected from users ("you", "Player") of the ad77 platform.

This Policy applies to all personal data collected through: the ad77 website (ad77.win); the registration, login, and account management processes; use of casino games, sportsbook markets, and cashier facilities; interactions with ad77 customer support; and any communications between you and ad77.

By creating an ad77 account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not use ad77.

2. Personal Data We Collect

ad77 collects personal data across several categories. The table below summarises what we collect and the source of each data type:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is contained in identity documents submitted for KYC purposes.

3. How We Use Your Personal Data

ad77 uses the personal data we collect for the following purposes:

1. Account Management: To create, maintain, and operate your ad77 account, including processing deposits and withdrawals in PKR via JazzCash, Easypaisa, and supported bank channels.
2. Identity Verification (KYC): To verify your age (18+), identity, and payment methods as required by our operating obligations. KYC verification is a prerequisite for processing withdrawals.
3. Service Delivery: To provide access to casino games, sportsbook markets, live dealer tables (Ezugi), Aviator, and all other platform features.
4. Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited conduct. IP and device data are used to identify suspicious activity.
5. Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to apply responsible gaming tools where appropriate — including deposit limits, session reminders, and self-exclusion.
6. Customer Support: To respond to your enquiries, complaints, and support requests, and to maintain records of communications for quality and dispute resolution purposes.
7. Legal & Regulatory Compliance: To meet anti-money-laundering (AML), know-your-customer (KYC), and other applicable legal obligations, including cooperating with lawful requests from regulatory or law enforcement authorities.
8. Marketing (with consent): To send you promotional emails, bonus notifications, and relevant offers — only where you have opted in to receive marketing communications. You can opt out at any time.
9. Platform Improvement: To analyse usage patterns and technical performance data to improve the ad77 platform, identify issues, and develop new features.

4. Legal Basis for Processing

ad77 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to create and maintain your account and deliver the services you have contracted for — including payment processing, game access, and customer support.
• Legal Obligation: Processing required to comply with applicable AML, KYC, and other regulatory obligations — including retaining transaction records for the required statutory periods.
• Legitimate Interests: Processing for fraud detection, security monitoring, responsible gaming management, and platform analytics — where these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies — where you have given explicit consent. You may withdraw consent at any time.

5. Data Sharing & Disclosure

ad77 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment Processors: Your financial data is shared with payment service providers (e.g., JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) strictly to the extent necessary to process deposits and withdrawals.
• Game Providers: When you play a third-party game (e.g., an Ezugi live table or a Pragmatic Play slot), limited session data is shared with that provider to facilitate the game session. These providers operate under contractual data processing agreements with ad77.
• Identity Verification Services: KYC documents may be processed by third-party identity verification services operating under strict data processing agreements.
• Legal & Regulatory Authorities: We will disclose your data to law enforcement, regulatory, or government bodies where required by law or valid legal process. We will notify you of such disclosures where legally permissible.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving ad77, your data may be transferred to the successor entity subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

ad77 uses cookies and similar tracking technologies on the platform. The types of cookies we use are:

• Strictly Necessary Cookies: Required for the platform to function — including session authentication, login state, and security tokens. These cannot be disabled.
• Analytics Cookies: Used to understand how players use the platform — which pages are visited, how long sessions last, and where errors occur. This data is aggregated and anonymised where possible.
• Fraud Detection Cookies: Used to identify suspicious access patterns, bot activity, and multi-accounting attempts.
• Preference Cookies: Used to remember your display preferences and language settings.

We do not use third-party advertising cookies or cross-site behavioural tracking. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will prevent the platform from functioning correctly.

7. Data Retention

ad77 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law:

• Account data and transaction records are retained for a minimum of 5 years following account closure, in compliance with AML obligations.
• KYC documents are retained for the same statutory minimum period.
• Customer support communications are retained for 3 years for dispute resolution purposes.
• Technical and access logs are retained for 12 months for security and fraud detection purposes.
• Marketing consent records are retained for the duration of your account and for a period after opt-out to demonstrate compliance.

When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you.

8. Security Measures

ad77 implements a layered set of technical and organisational security measures to protect your personal data:

• All data transmissions between your browser and ad77 servers are encrypted using 256-bit SSL/TLS.
• Passwords are stored as salted, cryptographic hashes — never in plain text. No ad77 employee can view your password.
• Access to personal data internally is restricted on a strict need-to-know basis. Staff with data access are subject to confidentiality obligations.
• KYC documents are stored in encrypted, access-controlled repositories separate from general platform data.
• Two-factor authentication is available for all player accounts and is strongly recommended.
• Our platform undergoes regular security reviews and vulnerability assessments.

While we apply robust security measures, no online system is entirely risk-free. In the event of a data breach that poses a risk to your rights, we will notify affected players and relevant authorities as required by applicable law.

9. Your Data Rights

As an ad77 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or support ticket:

1. Right of Access: You may request a copy of the personal data ad77 holds about you.
2. Right to Rectification: You may request correction of inaccurate or incomplete personal data.
3. Right to Erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that AML obligations require us to retain certain data for statutory periods regardless of erasure requests.
4. Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
5. Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.
6. Right to Object: You may object to processing based on legitimate interests, including direct marketing. Objection to marketing will be acted on immediately.
7. Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time via your account settings or by contacting support.

We aim to respond to all data rights requests within 30 days. Complex requests may require additional time, in which case we will inform you of the delay.

10. Children's Privacy

ad77 is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from any person under the age of 18. If we become aware that a minor has registered an account or submitted personal data, that account will be immediately closed, all associated data will be deleted (subject to legal retention obligations), and any deposited funds will be returned via the original payment method where possible.

If you believe a person under 18 has created an ad77 account, please contact our support team immediately at the email address provided in Section 12.

11. Changes to This Privacy Policy

ad77 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players via email and post a notice on the platform. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of ad77 following notification of changes constitutes acceptance of the revised Policy.

We recommend reviewing this Policy periodically, particularly if you are sharing additional personal data with us (for example, during a withdrawal or KYC update).

12. Contact & Data Queries

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the ad77 support team via live chat from your account dashboard (available 24/7). For written enquiries, our support email address is provided below as plain text — it is not a clickable link:

[email protected]

We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days. For urgent matters involving potential data breaches or account security, live chat is the fastest way to reach us.